Professional Summary

Highly experienced IT professional for over a decade working in PC and printer hardware, server, networking, and service desk support. Recently trained in the Linux operating system, the Python programming language, and the Bash scripting language. Proficient in troubleshooting, system administration, automation and various AI tools. Seeking a role to leverage my skills in a dynamic IT environment.

Core Competencies

  • Technical Support: Expert in providing comprehensive IT support for PC and printer hardware issues, ensuring minimal downtime and high user satisfaction.
  • Server Management: Proficient in installing, configuring, and maintaining server hardware and software, including basic server maintenance and support tasks.
  • Networking: Skilled in troubleshooting and maintaining network infrastructure, including TCP/IP, DHCP, DNS, VPN, and LAN/WLAN/WAN.
  • Scripting and Automation: Experienced in developing and maintaining automation scripts using Python and Bash to streamline IT processes and improve efficiency.
  • AI/ML Skills: Machine Learning (Scikit-learn), Deep Learning (TensorFlow, Keras), Natural Language Processing (NLP), Data Analysis and Visualization.
  • Service Desk Support: Adept at handling service desk operations, providing timely and effective support to resolve technical issues for users.

Professional Experience

Technical Support Specialist

  • Provided IT support for hardware and software, and resolved networking issues for small, mid-size and large businesses through various technology agencies and managed IT service companies.

Information Systems Manager

  • Managed Windows Servers, provided IT support, resolved networking issues, and developed and maintained scripts using PowerShell to automate routine tasks for small healthcare company of over 100 users in multiple locations throughout Greater NY.

Printer and Multi-Functional Device Technician

  • Provided multi-functional device and laser printer hardware repair support, and management as well as resolved networking issues across multiple industries.

Industries Served

  • Healthcare
  • Pharmaceutical
  • Legal
  • Fashion
  • Entertainment
  • Financial

Education & Certifications

Bachelor of Science in Information Systems - Long Island University, Brooklyn, NY

  • CompTIA A+
  • CompTIA Network+
  • Google AI for Anyone (In Progress)
  • Linux Professional Institute Certification (LPIC-1)(In Progress)
  • Python Programming Certification (In Progress)